WARRANTY TERMS AND CONDITIONS

  1. In accordance with terms and conditions, our technician offers the original user free repair (including parts) for one year from the date of purchase (Different product categories or special promotion may offer additional warranties)
  2. This Warranty is valid only in Hong Kong. An extra payment will be charged for each service rendered in outlying islands or appliance installed at specific environment like limited space or over height, etc.
  3. Please keep & present authorized dealer invoice together with warranty certificate to our technician for inspection during each service.
  4. This warranty does not apply to the product that has been used for commercial purposes. Commercial purpose machine includes free labour charges for one year but excluding parts.
  5. This warranty shall not be applicable to the appliance which has been tampered with or altered in any way, or which had been subjected to misuse, vibration, shocking, breaking, negligence or accident, force majeure or act of God, or which has the serial number altered, affected or removed.
  6. This guarantee service does not include cabinets, control plate, metal lid, door gasket, knobs, remote and accessories.
  7. Please complete the online warranty registration within 30 days from the date of purchase.
  8. For DiscoveryBay, outlying island or forbidden area service, an extra service fee will be charged and in case workshop service is needed, the owner will be responsible for transporting the appliance to and from our service centre or any designated place in urban area.
  9. In case of any dispute, the decision of the Company shall be final and binding and the Company reserves all the rights hereby.
  10. If you do not wish to receive promotion information (excluding information of DCH, LTD.) which it should be mailed to: Dah Chong Hong, Limited, 5/F DCH Building, 20 Kai Cheung Road, Kowloon Bay, Hong Kong (Please remark Name, Address and Telephone Number and remark Do not wish to receive promotion information).

 

Product

Warranty

Remark

Vacuum cleaner

1 year

1. Complete online warranty registration to enjoy extended 1 year warranty.

Only applicable to PF91-6BWF, PF91-6BMF, PF91-5BTF, PF91-5OGF, ZUF4306DEL, ZUOQUATTRO, ZUSG4061, ZSP4303AF, ZAP9920, ZAP9910, ZLUX1831AF, ZLUX1801, EC31-2BB, EC41-2DB

2. Complete online warranty registration to enjoy extended 1 year warranty (battery excluded).

Only applicable to PQ91-3BW, PQ91-3EM, ZB3325B, ZB3320P, ZB3314AK, ZB3311, ZB3301, ZB3114, ZB3105AK, ZB3104, ZB6114, ZB6106WD

Washer/ Washer-dryer/ Dryer

39 months

10 years Inverter motor

Pulsator

1 year

 

Air-conditioner (Window type)

2 years

5 years compressor

Water heater

1 year

 

Air Cleaner

1 year

 

Refrigerator 

5 years

10 years Inverter motor

Refrigerator (Side-by-Side)

3 years
(Only applicable to ESE5301AG-MY

& ESE6201BG-MY)

10 years Inverter motor

Built-in Refrigerator

2 years

Complete online warranty registration

Induction hob

2 years

Complete online warranty registration

Asian type/ Built-in Rangehood

1 year/ 2years

Complete online warranty registration

Built-in oven/ steam oven/ microwave oven

2 years

Complete online warranty registration

Built-in Gas hob

2 years

Complete online warranty registration

Built-in warming drawer 

2 years

Complete online warranty registration

Built-in Wine cellar

2 years

Complete online warranty registration

Built-in Dishwasher

2 years

Complete online warranty registration

Built-in Washer-dryer

2 years

Complete online warranty registration

 

Purchase

Purchase In-Store

    (+852) 3193-9888