Product support
Troubleshooting
Troubleshooting
Find useful product information such as most frequently asked questions and how-to videos
Product registration
Product registration
Register your product for easy access to purchase information and warranties
Book repair service
Book repair service
Do you have an issue with your appliance that you can’t solve yourself? Book an appointment with our expert service technicians.
General questions
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Where can I get a copy of the user manual?
There are 2 options to get to manuals, by either going to specific product page and or searching in the search bar.
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Where can I get a copy of a brochure?
Simply go to Download a Brochure to get our latest brochure with full product details and installation dimensions etc.
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My appliance is not working, how do I get it fixed?
Please call us on 3193 9888 or email us at customercare@dch.com.hk and we will be glad to assist you.
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Where do I go for warranty queries?
Please call us on 3193 9888 or email us at customercare@dch.com.hk and we will be glad to assist you. For more information on warranty Click here.
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I have an error code on my display of my appliance?
Please refer to your user manual for details on what the error message means, or contact us on 2804 2328 and we will be glad to assist you with information about what the error message means
We're here to help
We're here to help
Contact us